FREQUENTLY ASKED QUESTIONS
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Do you charge sales tax?
The State of New Jersey (where we moved from Brooklyn) mandates that we collect state sales tax of 6.625% for all orders shipped within the Garden State. If you don't live in New Jersey, you don't pay it.
We ship via the United States Postal Service Priority on Mondays and Thursdays, more often during the holiday shopping season. Shipping time typically takes two to four days to your destination. Please make sure your address is correct: wrong addresses are usually the primary culprit for delayed packages.
CAN I GET IT TOMORROW?
We can't guarantee expedited shipping for a variety of reasons, but it doesn't hurt to ask. Reach out via Contact page before placing your order if expediting shipping is required for the order.
I LIVE IN LONDON. DO YOU SHIP ABROAD?
At the current time, we ship to the United States, Canada and the United Kingdom. Unhappy with that answer? Let us know, and we might be able to work something out: reach out via our Contact page.
Canadian/UK patrons: Please note that you are responsible for all local duties/taxes on shipments from the USA arriving in your country. These costs are not included in the price of your order, so please plan accordingly.
HOW ARE THE PRINTS PACKED FOR SHIPPING?
We delicately roll each print, carefully place it into a plastic sleeve, and insert it into a 3’’ round heavy-duty industrial-grade shipping tube manufactured by the tube professionals of Yazoo Mills from New Oxford, Pennsylvania, USA.
Please be careful when removing the plastic end caps and taking your print from the tube. We are not responsible for any damage to prints during removal from the tube.
DO YOU ACCEPT RETURNS?
We do not accept returns. If a print arrives damaged due to shipping or packaging, please contact us within seven days of receipt. We'll respond within 24 hours to get the process started to get you a replacement.
DO YOU OFFER TRADE DISCOUNTS?
We offer 25 percent off for trade professionals, interior designers, design editorialists, style bloggers, Instagram tastemakers and Airbnb hosts looking to spruce up their offerings. Email us a little bit about yourself with your website or blog URL and we'll send over the trade discount code stat.
COULD I BORROW A PIECE FOR A TV Or FILM SHOOT?
Yes! We love seeing our work on the big and small screen. Please give us a holler to get the ball rolling.
DO YOU WHOLESALE?
We'd love to work with you! Drop us a note via our Contact page to get the process started. We're wonderful to work with!
CAN YOU SEND ME A COLOR SWATCH?
If you need a color swatch, please reach out via our Contact page with your address and the product you're interested in.
246 5th Avenue, Apt #2L
Brooklyn, New York, 11215
CUSTOMER SERVICE NUMBER: